Warranty service

Warranty Service

All products offered in the TypeHero online store are new and delivered in original packaging. Where applicable, they are accompanied by a commercial and/or manufacturer's warranty.

Warranty Period

The warranty period for each product is indicated in its description on the website or in the accompanying documentation. The warranty applies only to manufacturing defects that appear under normal and proper use.

Warranty Coverage

The warranty covers defects arising from:

factory malfunctions of keyboards;
defective switches that do not function according to specifications;
problems not related to mechanical or electrical interventions by the customer.

Conditions for Warranty Validity

For a warranty claim to be honored, it is necessary:

for the product to have been used as intended;
for there to be no signs of improper installation, modifications, or unauthorized repairs;
for a proof of purchase (order number, invoice, or receipt) to be presented.

Cases where the warranty does not apply

Warranty service does not cover:

damage caused by improper use, forceful pressure, impacts, moisture, or liquids;
damage resulting from attempts at modification (lubing, filming, desoldering, hot-swap manipulations outside manufacturer recommendations);
bent or damaged switch pins;
visual imperfections arising during assembly or disassembly;
normal wear and tear;
subjective preferences (noise, feel when pressed, color, texture, etc.).

Keycaps

Please note that:

slight color differences due to the manufacturing process or screen settings are not considered a defect;
incompatibility with a specific layout, switch, or keyboard does not constitute a warranty issue when compatibility information is clearly described on the website.

Protection against abuse and customer errors

To protect honest customers and the store, TypeHero reserves the right:

to conduct a detailed inspection of products upon receipt of a warranty claim;
to refuse warranty service if there is suspicion of abuse, willful damage, or providing false information;
to document the condition of products upon dispatch and return (including through photos and video recordings).

Attempts to return products damaged due to customer error or to substitute items are considered a violation of the terms of trade.